Can
anyone register a domain?
Yes, it does not matter what country you live in or even
if you have a web site.
How much does it cost?
The cost of registering a domain name is $17.00
per year. You can select a registration period ranging from
1 to 10 years. There are no other fees, no NIC fees, no
setup fees, no domain parking fees.
What forms of payment do you accept?
We accept credit card payments with VISA, MasterCard,
American Express, or Discover Card.
I thought I could only register
domains through NSI?
After recent changes the domain name registration
system is now open to other companies besides NSI.
How long does the registration
take?
It is instant. Your registration will be completed
on-line. As soon as you submit and receive the "successful"
message it is ready. A confirmation e-mail is also sent
right away.
What is the difference between
a domain registered through your service and one registered
through Network Solutions?
There is absolutely no difference.
Do I own the domain I register?
Absolutely. It is yours to sell, keep, do whatever
you like.
When I register my domain, don't
I need to provide Name Servers?
When you register, your domain name is automatically
parked at registergo.com. Whenever you like to use your
own name servers, or want to transfer your domain to a hosting
company, you can simply login to Domain Control Panel, and
follow the "Name Servers" link to change the name servers.
Can I transfer domains to you from
other registrars?
Yes, using our Transfer module you can transfer
domains from other registrars to us and renew them at our
rates. Please refer to the Transfer section of this page
for details.
WHOIS search shows a domain with
an expired date. Can I register it?
Although WHOIS may show an expired date, a domain
cannot be registered until it is dropped out of the root
database. If the domain belongs to you, you can renew it
with your existing registrar, otherwise you will have to
wait. Expired domain names cannot be transferred to another
registrar either.
I keep getting "Unable to Establish
Socket" error.
You may encounter this error message if our gateway
to main registry or the main registry itself is experiencing
problems. In both cases the problem is totally out of our
control. If we are warned in advance for the downtime, we
announce it in our web page, however sometimes it happens
without any warnings. Usually service is restored in a short
period of time. We apologize for any inconveniences and
thank you for your patience.
After the Registration
I have found a hosting company
(or I already have a web site). What do I need to do?
All that needs to be done in our end is changing
the name server information of your domain name. Find out
the name servers of your hosting company (typically one
primary and one secondary) and set them up using the Domain
Control Panel. Please refer to the section below for details
on how to change the name servers.
I registered my domain today, and
received a confirmation that it had been processed, but
when I do a WHOIS it says my domain is available.
If you use our WHOIS utility you will not encounter
this problem because our database is updated immediately.
Network Solutions database is usually updated once a day,
but sometimes it takes two or three days. In other WHOIS
searches, until their database is updated, your domain will
show as not being registered. However it is registered,
and can not be reserved by another person. To make sure
your domain is registered, use our WHOIS utility.
How do I renew my domain registration?
You can use the "Renew Domain" section of our web
page to renew your domains names. Your domain must be already
registered with us. Otherwise you need to use the "Transfer
Domain" section to transfer and renew your domain.
Do you send renewal notifications?
A renewal notice will be automatically sent to your
billing contact email address at first 60 days in advance,
and second time 30 days in advance, and finally a third
time in last 24 hours. After that if still not renewed,
your domain name will be deactivated and placed in termination
queue.
Transferring Domain Names
What
do you mean by transferring a domain name?
Transferring means changing the registrars. If you have
domains that were registered with other registrars such
as Network Solutions, you do not have to renew your domain
with them. You can transfer the domain to us and renew at
our low rates. Transfer needs to be done before the domain
name expires. Please see the restrictions below.
Transferring a domain name does not mean transfer of ownership
or changing hosting company.
What is required to do a transfer?
What are the restrictions?
In order to transfer a domain successfully, certain
criterias should be met:
- A domain that was registered less than 60 days ago cannot
be transferred to us. Just wait 60 days and transfer afterwards.
- Domains that are on HOLD cannot be transferred. Registrars
can place a domain on hold, such as domains that are in
dispute between two parties. Until the ownership issue is
solved and domain is taken out of hold it cannot be transferred.
- If the current registrar has the domain name locked for
either non-payment or at the user's request domain cannot
be transferred. If you have purchased but not paid for a
domain name, existing registrar will not permit it to be
transferred.
- Expired domains cannot be transferred. Original registrar
has the right to refuse the transfer of an expired and unpaid
domain. Just to be on the safe side, we recommend that you
should allow at least 7 days prior to expiration date to
do the transfer.
- If you don't have access to the current Admin Contact
e-mail of the domain, transfer cannot be done. The Admin
Contact's approval via e-mail is required. If your domain's
Admin Contact e-mail is not valid anymore, first you should
update it with your current registrar, and then apply for
transfer. Most of our transfer failures occur due to this
reason.
Are there any transfer fees? What
is my cost?
Unless your transfer fails due to one of the above
given reasons there are no additional costs. Only amount
you will be charged is $17.00 one year registration fee.
This registration will add one year to the current expiration
date of the domain no matter how early you do the transfer.
What are the steps in transfer
process?
1- You submit a transfer request from our transfer
page. A confirmation e-mail will be sent to the new Admin
Contact e-mail.
2- An e-mail for each domain name will be sent from transfers@opensrs.org
to the current Admin Contact e-mail address. Follow the
instructions in that e-mail and submit a phone number to
indicate your approval.
3- Then the request will be sent to "losing" registrar for
their approval. This registrar has to approve or reject
normally within 7 days. They usually don't wait that long.
Your domain will be renewed for one year and the new expiration
date will be one year from the last expiration date. The
"losing" registrar may or may not send a confirmation e-mail,
indicating whether they approved or rejected the transfer
(Network Solutions does send e-mails). If you don't receive
an e-mail, using WHOIS you can check the new expiration
date of the domain name.
Does it affect the functioning
of my web page?
No, transfer process doesn't change your name servers.
Functionality of your web page will not be affected.
My current admin contact email
is wrong. How can I submit a transfer request?
Contact your current registrar and have them correct
your admin contact email address. Before submitting the
transfer request, using our WHOIS
search please make sure the updated email address appears
in your domain record. Even after your registrar says it
is updated, it can take 48 hours for the new email address
to appear in the domain record.
Managing the Domain Record
How
do I edit my domain information?
All you need to do is login to the Domain Control Panel.
This is a web-based interface that allows for real-time
domain updates.
Can I change/cancel my domain name
and registration period?
No. Once your registration is completed your domain
name and registration period is sent to the root servers.
After that, the domain name itself and the registration
period cannot be changed. Domain name cannot be cancelled.
If you decide not to use it, you can leave it to expire
at the end of the registration period.
What is Domain Control Panel?
It is an enhanced web tool that enables you to login
and access to your registered domain information for maintenance,
update, and editing purposes. Unlike Network Solutions,
with our Domain
Control Panel, incase of a change in any of the registration
info, you don't have to update every single domain's data
one by one. With one login, and one click, you will be able
to update all your domains at once. You can divide your
domains into groups, by using different profiles for each
group. When you are registering a new domain, if you choose
the "use existing profile" option this domain will be in
the same group with that profile.
How long does it take for my information
to be updated?
All information is updated instantly. However, it
may take up to 24 hours for root servers of InterNIC to
reflect the updates and up to 48 hours for the changes to
propagate to entire internet.
How do I change my name servers?
Login to Domain Control Panel program using your
domain name, username, and password. Click on the "Name
Servers" link at the top. In the next screen type the new
name servers in place of existing primary and secondary
name servers. Do not use the remove boxes, just type over
the existing names (if you have already removed the servers
refer to next paragraph). You should type only the names,
not the IP numbers. Make sure you do not have spaces at
the beginning or end of the name. Click "Save Configuration"
and system will automatically find the IP numbers and update
your record.
I have accidentally deleted my
name servers. How do I add them back?
In the same page, use the 'Nameserver:' field (below
the "Add Additional Name Server" title) to add the name
servers again. First type your primary name server and click
the button, then type the secondary name server and click
the button.
Can I create/regsiter my own name
servers?
You can create/register your own name servers based
on your domain name. Login to Domain Control Panel with
this domain name, click on "Name Servers" and then at the
bottom of the page find the link that says "If you want
to create or modify a nameserver which is based on liseliler.com
click here." In the next page submit your name server name
and IP numbers. Please note, you have to be running your
name servers with unique IP numbers. Our system will not
allow multiple name servers on one IP.
How can my hosting company update
my domain information?
You will need to set-up your hosting company as
a sub-user in the Domain Control Panel. You will be able
to assign them a password and specify which information
they are allowed to modify.
I have forgotten my password (and/or
username), how can I get it?
Email support@registergo.com
with your request including your domain name or order ID.
Your Username and Password will be sent to the Admin Contact
e-mail address. We cannot see your username and password.
We can only make the system forward it to the Admin Contact.
Username and password cannot be forwarded to a different
e-mail addres. That is an important reason to have a valid
Admin Contact e-mail address entered during the registration.
How do I transfer ownership of
my domain?
You can login to the Domain Control Panel and change
all contact information to the new owner. Then provide the
new owner with the username and password, and tell him to
change it. Please be advised, you cannot do that if you
are keeping multiple domains under one profile. First you
should separate that particular domain's profile using "Manage
profile" and then "Change Profile of Domain" options under
Domain Control Panel (for details please refer to the section
below). It is also advised that in selling domain names
you protect yourself with written documentation to avoid
possible legal disputes.
My domains are not under one profile.
How can I put them together?
Login to the Domain Control Panel with the domain
name you want to move into another profile and click on
"Manage Profile" and then "Change Profile of Domain". In
the next screen, first type the original username and password.
Then type the username and password of the target profile
to which you are trying to move this domain. Mark the "Move
to existing profile" box and type one of the domain names
of the target profile. Click "Change Profile".
You can move multiple domains at once from one profile to
another by listing them all in the middle box. All listed
domains must have the same original username and password.
All my domains are under one profile.
How can I put a domain under a separate profile?
Login to the Domain Control Panel with the domain
name you want to separate and click on "Manage Profile"
and then "Change Profile of Domain". In the next screen
type a new username and password for the new profile you
are creating. Click "Change Profile".
Can you make the necessary changes
for me?
For security purposes our support team does not
have access to your username and passwords, therefore cannot
do the changes for you. Domain Control Panel program is
designed to help you with all your update needs. If you
have any questions, our support team can always assist you.
In Domain Control Panel when I
click on any link it takes me back to login screen!
Our Domain Control Panel program requires that the
cookie function is enabled in your browser. Check your browser
settings to enable cookie option. If you are using IE, go
to Tools/Internet_Options/Security/Custom_Level; find 'Cookies'
and enable it.
General Information
What
is a domain name?
The unique name that identifies an Internet site. Domain
Names always have 2 or more parts, separated by dots, like
"yourname.com", "house.net", "tree.org".
What is the difference between
.com, .net, and .org domain names?
The domain suffixes basically differentiate between
the various types of organizations on the Internet.
Generally, the following rules apply:
.com -- businesses and commercial enterprises
.net -- network-related organizations and enterprises
.org -- charitable or non-profit organizations
But it is not an absolute rule. Anybody can register any
of these names.
The domain suffix type itself has no bearing on accessibility
on the Internet from a technical standpoint, but over time
the .com domain type has become the most popular and recognizable
on the Internet.
What is the maximum length of a
domain name?
A valid domain name can have min. 2 max. 63 characters
(excluding the extension). You can use any combination of
26 letters in English alphabet, numbers from 0 to 9 and
"-" (dash) character. No profanity or use of any name protected
by trademark.
Once I have a domain name secured,
how long may I use it?
If there are no trademark disputes, your secured
domain name will be yours for as long as you maintain the
yearly registration fees.
What if my desired name is the
same as a trademarked name?
Generally, if you've registered the name in good
faith, it's not a name belonging to an internationally known
company, and you can show that you have a legitimate reason
to use that name then you are likely to be able to keep
that name. That may not be the case if it can be shown that
you purchased the name for the express purpose of re-selling
it to a company with a legitimate claim to the name.
What is WHOIS?
WHOIS is a tool to retrieve the registration information
of a domain name, including the registrant's name, contact
information, and record creation date. You can perform a
WHOIS by clicking on this WHOIS
link.
What are Name Servers?
A name server is a computer that holds records of
domain names.
What are registrar and registrant?
Registrar is the service through which a domain
name is registered. Registergo, Network Solutions, Register.com
etc are registrars. A registrant is the person who registers
and owns the domain name.
